Offering |
Startup |
Pro |
Enterprise |
|---|---|---|---|
| Documentation | |||
| Status page | |||
| Community Forum | |||
| Email support | Account and billing only | ||
| Response time | 72-hours | 24-hours | |
| Coding guidance | |||
| Phone Assistance* | |||
| Remote Web Assistance* | |||
| Support hours** | Mon-Fri, 9am–5pm GMT | Mon-Fri, 9am–5pm GMT |
* Subject to scheduling availability. No direct phone number.
** Excluding weekends and public holidays.
Fair Usage Policy applies to all support offerings.
Our support team is based in the United Kingdom; hence all times are in GMT.
Public holidays are defined as all bank holidays in England, see Holiday Calendar